Troubleshooting and analysis performed in response to a reported issue or system malfunction. This service involves identifying the root cause of the problem through remote access or on-site evaluation, and determining the necessary steps for resolution. Reactive diagnostics are initiated after a client experiences a disruption in system performance or functionality.

Continuous access to technical support via email or text message 24 hours a day, 7 days a week, including weekends and holidays. Clients can report issues, ask questions, or request assistance at any time, and a support technician will respond as promptly as possible based on the nature and urgency of the request.

This includes initial acknowledgment of the issue and a plan for next steps, which may involve remote troubleshooting or scheduling an on-site visit, depending on the nature of the problem.

In-person technical support and service visits are available Monday through Friday, between 10:00 AM and 3:00 PM (local time). During this window, a technician can be dispatched to your location for diagnostics, repairs, upgrades, or other system-related needs. Appointments are scheduled based on availability and the nature of the service request.

Technical assistance available outside of standard business hours, including evenings, weekends, and holidays. This support may be provided remotely or on-site, depending on the issue and service level agreement. After-hours support ensures critical issues can be addressed promptly when they occur outside normal operating times. Additional fees may apply based on the nature and timing of the request.

Continuous, behind-the-scenes oversight of your home automation system using remote monitoring tools to detect and address potential issues before they impact performance. This includes monitoring network status, device connectivity, system errors, and performance trends, allowing technicians to respond quickly—often before the client is even aware of a problem.

Temporary replacement devices provided to the client at no additional cost (unless otherwise stated) when critical equipment in their home automation system is removed for repair or replacement. Loaner equipment ensures continued functionality and minimal disruption to system performance while the original hardware is being serviced.

A dedicated technician available on location during special events or gatherings to operate, monitor, and troubleshoot the home automation system in real time. This ensures seamless performance of lighting, audio/video, climate control, and other integrated features throughout the event. *Service must be scheduled in advance, is subject to availability, and additional fees.

Scheduled maintenance visits conducted four times per year to inspect, test, and optimize your home automation system. These tune-ups include checking device performance, updating firmware, verifying network stability, cleaning components if needed, and making minor adjustments to ensure your system continues to run smoothly and efficiently year-round.

This includes initial acknowledgment of the issue and a plan for next steps, which may involve remote troubleshooting or scheduling an on-site visit, depending on the nature of the problem.

In-person technical support and service visits are available Monday through Friday, between 8:00 AM and 6:00 PM (local time). During this window, a technician can be dispatched to your location for diagnostics, repairs, upgrades, or other system-related needs. Appointments are scheduled based on availability and the nature of the service request.